At Fishing Accessories Store, we are committed to providing you with a seamless shopping experience. Whether you’re purchasing fly tying materials, feathers, or custom fishing accessories, we want to ensure that you are completely satisfied with your order. Below, you’ll find detailed information about our shipping and returns policies.
Shipping Information
Order Processing Time
Once you place an order, it typically takes 1-2 business days for us to process and prepare it for shipment.
Shipping Methods & Delivery Times
We offer two shipping options to cater to your needs:
- Standard Shipping: Delivered via DHL or FedEx. Shipping fee is $12.95. Delivery time is 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50, delivered via EMS. Delivery time is 15-25 business days after dispatch.
Returns & Exchanges
We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward returns and exchanges process. Please review the details below to ensure a smooth experience.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible, the item must be:
- Unused
- In its original packaging
- In the same condition as when you received it
Non-Returnable Items
Based on our product offerings, the following items are non-returnable and non-exchangeable:
- Custom or personalized items (e.g., custom fly tying materials)
- Items marked as final sale
Return & Exchange Process
To initiate a return or exchange, follow these steps:
- Contact Us: Email us at [email protected] with your order number and details about the product you wish to return or exchange. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
- Ship the Item: Send the package to the following address: Fishing Accessories Store
3151 Radford Street
Louisville, US 40202
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.
Return & Exchange Request Template
To make the process easier, use the following template when contacting us:
Subject: Return/Exchange Request - Order # [Your Order Number]
Email Body:
Dear Fishing Accessories Store,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Reason]
Please provide me with the RMA number and further instructions.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We are here to ensure your satisfaction and make your shopping experience with Fishing Accessories Store a pleasant one.
Thank you for choosing Fishing Accessories Store. We appreciate your business and look forward to serving you again!